Return Policy

The Cacia Model Trumpet and Flugelhorn may be returned, if it does not meet the needs of the player, within 5 days of receipt of the instrument.

First, you must email us at sales@paulcacia.com for a Return Authorization # and form.

Print the Return Authorization Form, fill it out and send it back with the instrument.

The instrument must be packed in the original box and packaging and shipped back to us within 5 days of your receipt of the instrument.

Pack the instrument in the original box and packaging with the Return Authorization Form in it, insure it for full value and send it to the address on the Return Authorization Form:

The instrument must be returned to us in the original condition, not damaged in any way. If there is any physical damage to the horn this will nullify the return authorization and the customer will assume full ownership of the instrument, it will be returned to you with no refund.

When the instrument is received by us and deemed to be in the original new condition we will refund your original purchase price minus a restock fee of $250.00.

Thank You,

Gail
sales@paulcacia.com